BUSINESS OPERATIONS
FOUNDATIONAL CUSTOMER RELATIONSHIP MANAGEMENT (FCRM)
Overview
Digital Transformation has taken over and interacting with customers has become a challenge for businesses. Any business that is reaching out to customers to generate leads, eventually wants them to turn into customers. For better management of customers, managers focus on customer relationship management. CRM is a system that puts the company’s customers first and focuses on team efforts for customer satisfaction.
With this course, you can have a better understanding of how to offer better services to customers so that they are satisfied and how to effectively manage relationships with them.
All Courses
Strategy Management (07)
Human Resource (11)
- Competency-Based Interviewing & Selection for Hiring Managers
- Succession Planning & Career Development
- Developing HR Policy Manuals
- SIP - Managing Remuneration for the Sales Force
- Job Analysis & Descriptions, Job Evaluation & Grades
- Interviewing Skills
- Agile Performance Management & Performance Appraisals
- Compensation & Reward Management
- Budget Control of the HR Function/Effective Manpower Planning
- Excel Skills & Dashboards for Compensation Professionals (Intermediate Level)
- KPI Selection & Management for HR Professional
Finance (18)
- IFRS
- Strategic Management Accounting
- Accounts Payable: A & M Best Practices
- Valuation Tools & Techniques
- Financial Planning & Forecasting
- Financial Modelling under IFRS
- Finance as a Strategic Business Partner
- Corporate Finance Masterclass
- Blockchain Masterclass for Business Professionals
- Due Diligence & Business Valuation
- Improving Credit Management & ARC
- Advanced Budgeting
- Advanced Financial Statement Analysis
- Financial Reporting & Analysis
- Financial Risk Management
- Chartered Wealth Manager (CWM)
- Cost Control & Revenue Management
- Credit Risk Assessment, Modelling & Management
Project Management (10)
- Modelling Complex Projects
- Program Management
- Project Portfolio Management
- Scheduling & Cost Control
- Project Risk Management / Eliciting & Managing Requirements
- Event Safety & Security Management
- Project Selection Under Uncertainty
- Benefits Realisation Management
- Disciplined Agile Scrum Master
- Project Budgeting & Cost Management
Information Technology (09)
Business Operations (13)
- Business Process Management - Mapping & Improvement
- Operations Management
- Delivering Service Excellence
- Lean Management Tools – Fundamentals & Best Practice
- Six Sigma Green Belt
- Quality Management & Business Performance
- Data Visualizations Techniques
- Advanced Business Process Analysis, Mapping & Modelling
- Foundational Customer Relationship Management
- Financial for non finance managers
- Data Analysis
- Strategic Business Intelligence
- Big Data Analytics for Managers & Business Leaders
Marketing, Sales & Communication (15)
- Digital Marketing
- Social Media Marketing Masterclass
- Product Management
- Strategic Marketing Planning
- Key Account Management
- Strategic Internal Communications
- Delivering Brand-Driven Growth
- Public Relations Practice
- Market Research, Evaluation & Analysis
- Communications Excellence in CS
- Effective Communication for Sales Success
- Planning & Running Successful PR Campaigns
- Marketing Masterclass
- Corporate Communications
- Successful Product Launching & Brand Positioning
