Vertex Learning

BUSINESS OPERATIONS

FOUNDATIONAL CUSTOMER RELATIONSHIP MANAGEMENT (FCRM)

Overview

Digital Transformation has taken over and interacting with customers has become a challenge for businesses. Any business that is reaching out to customers to generate leads, eventually wants them to turn into customers. For better management of customers, managers focus on customer relationship management. CRM is a system that puts the company’s customers first and focuses on team efforts for customer satisfaction.

With this course, you can have a better understanding of how to offer better services to customers so that they are satisfied and how to effectively manage relationships with them.

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