Companies are aiming for Business Excellence and even Customer Excellence in the current business environment. This implies that your IT service must assist with the necessary business transitions.

Unfortunately, there has been little improvement in the contribution of IT services and their business alignment in practice due to the complex array of IT best practices and frameworks. Timeliness, functionality, cost-effectiveness, and transparency continue to fall short of ideal levels.

By substituting a new paradigm for the conventional IT process views, this course offers a tried-and-true method. The business will begin to value IT as a strategic partner rather than just an expense and a source of support, and you will be able to achieve a significant realignment of your IT operations.

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